Frequently Asked Questions

1.1 What are the shipping costs at Routine Fashion?

shipping is free 

1.3 Which payment methods does Routine Fashion have?

Credit card (Meastro, Visa and Mastercard)

If you choose to pay by credit card, you first indicate which type of credit card or debit card you want to use. Then enter your credit card number, expiry date, CID / CVC code (often on the back of your card) and possibly an extra password

American Express

PayPal

Klarna Pay Now.

2.1 What are the delivery times?

Orders placed on working days before 14:00 and the delivery takes 1 to 10 days.

2.2 What are the shipping methods?

We ship our packages with USPS/DHL.

With the shipment you will receive a Track & Trace code, with which you can track your package from the moment of shipment to delivery.

You will receive Track & Trace code from us after the first scan in the sorting center of our shipping service.

2.3 I have not received a track and trace code?

This can happen, check the junk or spam folder in your mailbox to be sure. If the e-mail is not included here, your e-mail address is probably incorrect. Mail to info@routinefashion.com and we will email your track & trace code.

2.4 I entered the wrong address, what now?

If you contact us before the package has been shipped, we will adjust it for you.

If the package has already been shipped, it will probably be returned to the sender. However, the new shipping costs must then be incurred by the customer to resend the package to the correct address.

3.1 How can I best reach Routine Fashion?

You can always reach us via info@routinefashion.com we strive to answer your mail within 48 hours.

3.3 I have not received a return form?

The return form is on the back of the supplied packing slip.

In case if you did not find it you can contact us we will reach to you as soon as possible

4.1 I have sent a message on Facebook Messenger or Instagram but I am not getting a reply?

We try to answer as many questions as possible on Facebook and Instagram. Due to the large number of questions, it is unfortunately not always possible to answer all questions.

To get a quick answer to your question, it is best to email us at info@routinefashion.com.